PRIVACY POLICY

PERNELLE.COM (“we”, “us” or “our”) is committed to protecting your personal information online. This Privacy Policy describes our privacy practices and addresses how personal information is collected and used on PERNELLE.COM website located at www.pernelle.com (the “Site”). This Policy only applies to the Site and does not necessarily apply to the collection of such information from offline shops. By visiting the Site, it is assumed that you consent to our using any information that you provide to us or that we gather, in accordance with this Policy and the terms of use.
This Privacy Policy is effective as of the date stated on the top of this policy. We may change this Policy from time to time and please review it on a regular basis. Your continual use of the Site will mean that you accept such changes.

WHAT INFORMATION WE COLLECT

PERNELLE.COM collects and retains the following information about site visitors:

  • Personal information: Personal data that you voluntarily provide to us, including your name, address, telephone number, email address, date of birth.
  • Billing information: If you wish to place an order with us, we will collect necessary information including your shipping and billing address to process the order. Payment-required information such as credit card number and card expiration date will be gathered by third party payment gateway for which we cannot guarantee the fullest security of your information.
  • Tracking data and cookies: When you visit the Site, we will automatically collect your IP address that is used to gather broad demographic and statistical information that does not personally identify you. Such information includes, but not limited to, your internet service provider, browser type and language, visit date and time, number and frequency of your visits, and location.

HOW WE USE AND PROTECT YOUR INFORMATION

PERNELLE.COM have implemented security measures to protect against the loss, misuse and alteration of the information. We use the personal information and billing information for the purposes for which they are provided, for instance, to facilitate your purchase from the Site and process your order. We may use such information to contact you in order to help you use the Site and inform you about our activities, promotions, products, services and events that may interest you. If you would prefer not to receive email newsletters or email notifications from us (except email notifications related to account confirmation, change of password and processing an order), please email your request to: cs@pernelle.com.

PERNELLE.COM may use non-personally identifiable information to improve the content and functionality of the Site for improving your experience with us. In some cases, PERNELLE.COM may share some of the tracking information with third-party service providers to perform marketing activities or limited information about your order to the websites that refer you to the Site.
PERNELLE.COM will never share and sell your personal information with third-parties unless you have consented to the disclosure or such disclosure is necessary under, but not limited to, the following conditions:

  • to comply with the laws of Hong Kong or with legal process;
  • to enforce this Policy or the Terms of Use;
  • to protect the rights, property, security or safety of PERNELLE.COM, Site users or the public.

PERNELLE.COM may also provide some of your personal information to third party service providers who necessarily need such information to perform specific functions. For example, we may share your mailing address and other contact information with our delivery partners for fulfillment of your order. However, we are not responsible for such third-party use of information that is not in compliance with this Policy.
In addition, we may employ “cookies”, which are small pieces of information that a website transfers to and stores at your computer for record-keeping purposes. The use of cookies enhances your experience using this Site by performing such functions as saving your shipping and billing information, password and personal preferences. If you decline to receive cookies, you may set your browser to reject cookies. However, you may need to re-enter information that would normally be obtained from the cookies.
Our website may contain links, log-in interfaces, and other connections to third-party websites and other applications. If you use an application to share information about you or your actions at the Site, you are consenting to such information being shared. Your use of an application may cause personally identifying information to be publicly disclosed, even if PERNELLE.COM has not provided such information. PERNELLE.COM is not liable for the loss because of such third-party misuse of information that is not consistent with this Policy.
We may in the future include public forums such as chat rooms, message boards, user reviews or alike that provide communications and interaction between site visitors. Any information you post in such areas is made public and is not subject to this Privacy Policy. It is assumed that you agree with such information being seen, collected or used by anyone using the Site.

CHILDREN’S PRIVACY ONLINE

The Site is not intended to be used by anyone under the age of thirteen (13) without the supervision of a parent or guardian, visitors. Users under the age of thirteen (13) should not submit personal identifiable information to PERNELLE.COM without the consent of their parent(s) or guardian(s). If a user is under the age of thirteen (13) the user may not, even under the supervision of a parent or guardian, make any submissions of content to PERNELLE.COM.

ENQUIRIES OR SUGGESTIONS

If you have any enquiries or suggestions, please contact us by cs@pernelle.com, or by mail to the following address:
8/F, Liven House,
61-63 King Yip Street,
Kwun Tong
Attention to: PERNELLE.COM